Troubleshooting
The most common problems and what to do about them.
I did not get the confirmation emailLink to this section
Check your spam folder. You can ask for a new email from the app. If it still does not arrive, write to us from the contact page.
Reading my website failedLink to this section
- Check that the address is public and opens without signing in.
- The system reads a limited number of pages. A site whose content is all in images or behind a login cannot be read.
- If reading was interrupted, try again. If it keeps happening, add the business with a ready JSON file.
- If the reading service is not set up on the server you will see a message saying so. Write to us.
My business is not visible to agentsLink to this section
Check three things: the business is not a draft, its name and type are published, and it is not suspended. The MCP address of a draft or suspended business returns 404.
The agent sees old or wrong informationLink to this section
Open the profile review and fix the value. A value you entered by hand takes priority and is not overwritten. If the information is also wrong on your site, fix that too.
Requests are declined at onceLink to this section
Agents get a decline when the request breaks your rules: outside opening hours, a blocked date, too large a group, a full time slot or an unknown product. See Settings.
Requests expireLink to this section
The phone page should be open on screen during the hours you answer, because that is where requests appear. Check the window and the hours in Settings.
I cannot open the phone pageLink to this section
The link may have been changed. Get the new one from the app.
Something elseLink to this section
Write to us from the contact page and describe what you were doing and what you saw.