The phone page
The phone page is where you answer agent requests. It opens from a personal link and needs no sign-in.
Opening itLink to this section
The link is in the app, in the phone page section. Open it on your phone. Anyone who has the link can answer requests, so do not share it publicly.
If the link has reached someone outside, change it in the app. The old link stops working at once.
Adding it to your home screenLink to this section
- iPhone (Safari): the Share button, then "Add to Home Screen".
- Android (Chrome): the three-dot menu, then "Install app" or "Add to Home screen".
The page then opens like an app.
NotificationsLink to this section
The page refreshes itself every 5 seconds. You can turn on browser notifications with the button on the page. You get notifications only while the page is open and on screen. In the background or with a locked screen it does not refresh and shows no notifications. There is no SMS, email or push notification for a new request. The request journal records a reminder, but nothing is sent. So keep the page open on screen during your working hours.
How to answerLink to this section
Each request is a card with details: who wants what, for when, how many guests or products. You have three options.
- Confirm. The agent receives a confirmation code.
- Decline, optionally with a reason.
- Another suggestion. You set another time, date or price and a note. The agent asks its customer and accepts or rejects.
Response windowLink to this section
The agent sees how long you have to answer. If you do not answer, the request expires and the agent learns that. The window and the hours in which you answer are in Settings.